Broken pump
"I received a broken pump. I have been reaching out but I’ve received no response."
Overall rating: 4.575472 / 5 from 106 reviews.
Mustela’s Stelatopia cleansing oil is a multi-use, replenishing, oil-based cleanser designed for extremely dry and eczema-prone skin. It provides a silky, hydrating barrier, moisturizes, and soothes. Customers praise its ability to leave skin feeling soft and smooth, while opinions on texture and scent vary.
Review topics: ["fragrance","smell","irritation","cleanser","skin","feeling","texture","soap","bottle","ingredients","oil","baby","face","formula","residue","eczema","alternative","customer service","moisturizer","chemicals","use","wash","family","stays","makeup","doctors","cleans","body wash","rash","cream"].
"I received a broken pump. I have been reaching out but I’ve received no response."
"I love Mustela products for my child but unfortunately this order was disappointing, starting with how the box arrived - crushed and the tape was partially opened. Upon opening, one of the three bottles I ordered had a broken cap. Not surprising because the items were not very securely wrapped in the box - they were just placed in the box with some paper filling. I reached out to customer service who were very helpful and apologetic and they immediately placed an order for a replacement. Upon receiving the replacement, the bottle was again placed in a box with a little paper filling. This time, the bottle appeared dirty - dirt particles underneath the cap, residue from a peeled off sticker, and an expiration date of less than a year away (manufactured in April 2024, expired in April 2027, I ordered on June 2026). I asked Customer Service if Mustela ships almost-expired products as replacements in order to reduce waste/unsellable inventory and they said no… if ‘no’, then how did this happen? They must have had near expired products laying around somewhere in the warehouse and it was intentionally shipped out. My advice is to just request a refund rather than a replacement if your items arrive damaged. The original bottles I ordered had an expiration date of 2029, so I expected the replacement to have the same date."
"We tried several different cleansers and creams for my baby with eczema prone skin and this was the only one that has worked! Well worth the money!"
"I’ve been using this on my son who is 6 since he was 6 months old. Works wonders with his eczema."
"Me encanta este producto de Mustela para mi bebé. Tiene una textura suave, hidrata muy bien la piel y deja un olor agradable sin ser fuerte. Lo uso a diario y he notado que la piel de mi bebé se mantiene suave e hidratada. Además, es fácil de aplicar y no causa irritación. Sin duda, una excelente opción para el cuidado de la piel de los más pequeños."
"Super my baby's skin is super soft and fresh"
"I would never have purchased this if I had known it did not have the original Mustela scent. That’s why I buy Mustela."
"This is the best - gentle, non-drying - for our kid."
"I have to 2 kids with eczema ,since we started using this products eczema gone. its a life changer for us."
"Nourishing for my baby’s eczema prone skin."